2.6 WooCommerce Help Scout
Use WooCommerce and Help Scout to start relevant conversations with your customers.
Use WooCommerce Help Scout to connect your WooCommerce-enabled online store to a Help Scout mailbox to help your customers request order assistance and receive their responses as quickly as possible.
By using Help Scout in your WooCommerce store, you can expect to see the following results.
Significantly increased customer satisfaction – 73% of eCommerce customers prefer the chat option over traditional methods like email, phone, and social media.
Increased revenue – Customers trust your store more and are much more likely to place an order due to the excellent support provided by your store.
Improve the organization of support queries and tickets – Thanks to the excellent performance and well-designed user interface of Help Scout, it’s now easier than ever for store owners to manage customer queries.
Quickly start new conversations related to orders.
When viewing an order in WooCommerce, you may need to contact the customer quickly.Help Scout for WooCommerce adds an intuitive form to each order description in WooCommerce. This form allows you to contact the customer directly through Help Scout.
Customers can view the conversation from the “My Account” page.
Give your customers a simple place to track their support tickets.WooCommerce Help Scout has added a new field to the “My Account” page that allows customers to view and respond to conversations.
Start a conversation from a WordPress blog comment
Start the conversation with a blog comment.
Sometimes a customer may have a problem or question, but may not know how to contact your help desk. This can lead to customers commenting on related (or unrelated) blog posts about their issues. With WooCommerce Help Scout, you can easily respond to these comments and turn them into a ticket in Help Scout.
Manage all your customer queries with Help Scout.
After setting up WooCommerce Help Scout, you can view all your tickets, queries and customer feedback in one place.Help Scout’s excellent user interface and effective tools make it easy to manage, reply and update conversations. The end result is a smooth customer service experience for customers and store owners alike.