1.7.11 TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System
TotalDesk is the only all-in-one help desk solution for WordPress. Including a ticketing and notification system, live chat, knowledge base, reporting and integration modules, it includes all the support features you need. Get rid of the single helpdesk plugin and get TotalDesk!
Help Desk Features
3 different new Tickt forms
2 Roles. Agent and Reporter
My Ticket Page
Set default values for new tickets
Set your own ticket status
Set up custom ticket types
Setting up custom ticket items/systems
Notify the agent in the notification
HTML WYSIWYG comment form
Reporters and agents can respond to emails
Ticket Overview (assigned, status colored).
Setting up the Inbox Archive folder
Notify when a ticket is created
Notify someone when they reply
Notification when status changes occur
Notify when an agent is assigned
Start a chat on a new topic (new ticket).
Enter the chat with the given ticket ID
Sends a message (new ticket) when no agent is online.
Every chat conversation is saved.
Create an FAQ based on a ticket
Group frequently asked questions by topic
Set custom icons for themes
Real-time Search FAQ
Track the number of views of the FAQ
3 Built-in widgets
Order by Views FAQ / Popularity
2 layouts (boxed, list)
Tickets by Status
Tickets by System
Fares by year